In the latest accolade for exceptional customer service, Hélicoptères Guimbal, the French manufacturer of the piston-powered G2 light helicopter, has been awarded the highest customer satisfaction rating in Vertical Magazine's annual survey. This distinction comes as a result of the unwavering dedication and collaborative efforts of McMinnville-based Precision Support Services, the exclusive North American support provider and sole U.S. distributor for Guimbal.
Even amidst the challenges posed by the global COVID-19 pandemic, both Precision Support Services and Guimbal have demonstrated a resolute commitment to reinstating in-person customer support and training interactions. The collaborative initiative has extended beyond remote communication, with Precision's representatives personally engaging with numerous U.S. operators to gain insights into how best to support them and their aircraft.
Sarah Brazel, Manager for Guimbal Sales and Support at Precision, emphasized, "Our commitment to excellence for our customers transcends the provision of a high-quality, secure, and dependable product. It encompasses our availability to offer factory-grade training that aids in practical operations and maintenance."
Recent enhancements to the Cabri G2 have amplified its appeal, including the integration of Garmin avionics, introduction of air conditioning, and various smaller refinements such as an infrared-blocking windshield, sensor advancements, and upgrades to frequently replaced components. The collaboration between Precision and Guimbal was initiated in 2014 to introduce the Cabri G2 to the North American market. Precision's well-stocked inventory of spare parts and dedicated team in Oregon ensures efficient parts fulfillment, comprehensive service, and round-the-clock AOG (Aircraft on Ground) support.
